BRANCH MANAGER St. John

Job description

BRANCH MANAGER - ECR

Band: Operational Leaders
Reports To: Market Manager
Job Code: OL - 110
Department: Sales and Distribution
FLSA Status: Exempt


Job Summary:
The Branch Manager is responsible for the sound management and performance of a retail branch, ensuring compliance with institutional policies and procedures and legal regulatory requirements; and achievement of business strategies and performance goals and objectives.

Essential Responsibilities:
- Grows the portfolio of the branch by participating in the planning for the business; identifying and coordinating products/services; implementing marketing initiatives and performing sales activities.
- Promotes and cross-sells other financial service bank products/services and provides support to organizational teams in establishing and retaining relationships.
- Collaborates with the efforts to control commercial loan delinquencies by reviewing and completing reports (OD) for commercial teams.
- Controls operational costs and affects income to promote/improve business results.
- Manages the decisional process for account overdraft, except for commercial accounts.
- Manages, coaches and monitors branch personnel, ensuring their compliance with policies and procedures, as well as all applicable regulations.
- Recommends alternatives and implements measures to achieve optimal functioning of the Branch.
- Monitors sales activities, financials, administrative and operational measurements.
- Grows the personal lending portfolio by reducing the disbursement timing and stimulating the cross selling of products and services such as Cash Management and Merchant Services.
- Develops and maintains the new/actual business relationships with commercial and personal clients through OPB visits.
- Maintains the stability of the branch business by ensuring service effectiveness and efficiency, in accordance with the clients' needs.
- Motivates and leads to achieve maximum productivity levels of the branch staff; monitors and evaluates individual/team performance in accordance with the sales culture and techniques.
- Encourages and coaches to the administration of the OSS program, ensuring compliance with the requirements and regulations of the program.
- Coordinates and leads staff meetings, sharing business goals and results, and promoting personnel participation in the identification and resolution of issues/concerns/problems.
- Encourages and promotes a conducive working environment to realize the fullest potential of human resources and the advantages of the organization’s training and development, compensation and incentive programs.
- Facilitate and encourage a learning environment within the branch.
- Leads the administration and implementation of the Total Quality Program, inclusive of achievement of the quality standards and compliance indicators.
- Assumes responsibility for audits and investigations of the branch, in conjunction with the Product, Risk and Quality Management and Branch Operations Units.
- Complies with all related laws and regulations, including but not limited to Bank Secrecy Act, Truth in Savings, Truth in Lending and Community Reinvestment Act.

Independence of Judgment:
The degree of judgment is limited to the identification, defining and resolution of problems of moderate complexity, implementing policies, strategies, and working methods of a general nature/application, but in accordance with specific operational procedures and guidelines.



Supervisory Responsibilities:
This position has direct supervisory responsibility for the Branch Sales Assistant Manager and the Unit Supervisor.

Competencies:
- Management skills
- Selling and Marketing techniques
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Computer literate
- Knowledge of Banking laws and regulations
- Ability to analyze business information
- Problem resolution skills
- Leadership orientation and skills
- Ability to work with and/or lead teams
- Knowledge of banking products and services
- Knowledge of credit policies
- C apacity for strategic thinking
- C ustomer service orientation
- C ommunication and presentation skills
- Knowledge of administrative and clerical procedures; managing files and record; and other related duties

Impact of Errors:
Errors can impact the ability to remain in the position, as well as they can impact the accomplishment of the business objectives, the organization’s image and external clients.

Errors can result in legal and financial consequences.



Interpersonal Communication:
This position requires significant degree of interpersonal communications with and between internal and external clients with diverse associations.

Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Specific vision abilities are required to include, but not limited to, close vision and distance vision.

Employee in this position is required to sit, stand, walk, use hands and fingers to perform data entry activities, reach,
handle, feel; talk and hear.

Some activities of this position will occur outside of the normal, typical office environment.

Education:
Bachelor’s degree, preferably in Business Administration or Finance or related field of study.



Experience/Minimum Requirements:
- Minimum of 5 years experience in a supervisory or management position in the banking or financial service environment
- Knowledge of banking regulations, including but not limited to Know Your Customer, Bank Secrecy Act, Anti-money Laundering
- Ability to develop and implement work plan, delineating specific strategies in retail branch banking
- Computer literate in MS Office
- Sales and service orientation with extensive interpersonal and teamwork skills
- Capacity to establish and maintain positive relationships·
- Capacity to analyze data and present alternatives
- Knowledge of products and services of the bank and it’s competitors
- Ability to supervise, coach and motivate staff
- Ability to analyze, prepare and present reports
- Excellent written and oral communication skills in English
- Able to work holidays, weekends, and flexible schedules
- Able to travel
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Required Skill Profession

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