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Customer Service Representative - Remote Job Opening In St Thomas – Now Hiring Sharecare


Job description

**Job Description:**
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place.

Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change.

Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

To learn more, visit www.sharecare.com .
**Job Summary:**
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.

The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.

Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures.

CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.


***This is a remote position and can be located anywhere within the United States.**
**Essential Job Functions:**
+ Identify, evaluate and prioritize caller needs, questions and concerns.


+ Formulate plans of resolution and respond appropriately and efficiently.


+ Maintain and restore customer satisfaction and partner with other teams as needed.


+ Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.


+ Proactively educate caller on program benefits.


+ Meet or exceed established call center metrics, attendance standards and quality levels.


+ Use computer tools to accurately process and document information.


+ Develop rapport with callers and appropriately adjust communication style.


+ Provide accurate information about Sharecare programs and services.


+ Escalate issues internally and follow up on escalated issues.


**Qualifications:**
+ High School Diploma 
+ Prior experience in a customer service related field preferred
+ Great communication skills 
+ Must be able to multi-task 
+ General working knowledge of Microsoft Word & Outlook 
+ Computer keyboard proficiency and internet navigation skills required 
+ Have the ability to work effectively with others in a team environment  
+ Ability to thrive in a fast-growing always changing environment 
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users.

Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.


Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in St Thomas, US Virgin Islands, highlighting market share and opportunities for professionals in Customer Service roles.

45 Jobs in US Virgin Islands
45
40 Jobs in St Thomas
40
Download Customer Service Jobs Trends in St Thomas and US Virgin Islands

Are You Looking for Customer Service Representative Remote Job?

Great news! is currently hiring and seeking a Customer Service Representative Remote to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sharecare adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying US Virgin Islands laws and regulations

What Is the Average Salary Range for Customer Service Representative Remote Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in St Thomas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative Remote?

Key qualifications for Customer Service Representative Remote typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Customer Service Representative Remote, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative Remote Job Success

Sharecare interview tips for Customer Service Representative   Remote

Here are some tips to help you prepare for and ace your Customer Service Representative Remote job interview:

Before the Interview:

Research: Learn about the Sharecare's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative Remote interview at Sharecare, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sharecare's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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