Senior Manager, Product & Engineering Gainsight

Job description

**Why UKG** :
At UKG, the work you do matters.

The code you ship, the decisions you make, and the care you show a customer all add up to real impact.

Today, tens of millions of workers start and end their days with our workforce operating platform.

Helping people get paid, grow in their careers, and shape the future of their industries.

That’s what we do.
We never stop learning.

We never stop challenging the norm.

We push for better, and we celebrate the wins along the way.

Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together.

Because at UKG, your work matters—and so do you.
**About the Role:**
UKG is seeking an experienced leader to join our dynamic Go-To-Market Product Experience organization to play a critical key role in transforming our enterprise systems landscape.

The Senior Manager, GTM Product Leader will be a transformational member of UKG Digital group reporting to the Vice President, GTM Product Experience.

This role provides an opportunity to closely partner with UKG business leaders to understand strategic objectives, analyze complex business requirements and help drive strategic outcomes.

This leader is responsible for the design, development, testing and deployment of technology solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape.

Qualified candidates must have proven leadership experience, ideally leading teams focused on requirements elicitation, solution designs, building and testing system solutions that meet the business need.

Strong analytical and problem-solving skills in a complex environment, strong communication, collaboration, flexibility, innovative thinking, and self-motivation are required for success.

As a member of our Enterprise Applications leadership team, leaders are expected to contribute to strategic roadmap decisions in collaboration with senior leaders and identify innovative opportunities to transform UKG's business solutions for growth.
**Responsibilities:**
+ Team Leadership: Lead and mentor a team of product managers and analysts, providing feedback, guidance and technical/analytical support as needed.
+ Team Development: Develop training plans to enhance the team’s technical and professional skills.

Foster a positive and collaborative team environment.
+ Requirements Analysis: Ensure the quality of the team’s requirements elicitation and user story documentation.

Ensure that the desired business outcomes and measurable value (KPIs) are understood.

Drive decisions when there may be conflicting requirements.
+ Solution Vision and Roadmap: In close collaboration with business leaders, provide recommendations and drive decisions that impact the strategic systems roadmap and priorities based on business outcomes.
+ Solution Design: Provide oversight for team members in the design of new/enhanced solutions by leveraging your understanding of current technology solutions and business requirements.

Ensure designs are technically sound, deliver business value and meet desired outcomes.
+ Software Development: Provide oversight for team members in the build, test, and deployment of systems solutions that meet UKG requirements, leveraging out-of-box functionality wherever possible, favoring configuration over code.

Solutions must be scalable and meet security requirements.
+ Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability.
+ Technical Strategic Leadership: Collaborate with peers to drive the technical strategy and vision for major projects and initiatives, ensuring alignment with business goals and industry best practices.

Communicate complex concepts, anticipate potential objections, and influence others to adopt a point of view.

Collaborate regularly with technical leads to ensure high standards of quality.
+ Project Leadership: Lead cross-functional teams to design, develop, and deliver high-impact software projects on time and within budget.

Coordinate activities and tasks of other team members, working independently and needing guidance only in the most complex situations.

Ensure delivery of desired business outcomes.
+ Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery.

Build collaborative relationships both within Digital and Business teams.

Be confident presenting complex information to senior leaders.
+ Service Health and Quality: Act as the escalation point for production issues, ensuring timely resolution and thorough root cause analysis.

Manage vendor relationships.

Drive the implementation of measures to prevent future recurrences.
+ Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model.

Hold team members accountable for adopting and adherence to evolving work delivery processes.
+ Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI)
**Basic Qualifications:**
+ Bachelor’s degree in computer Science, Business Administration, Engineering, or equivalent practical experience.
+ 8+ years of business systems analysis or professional software development experience
+ 5+ years of global Gainsight and CRM experience, including understanding of several of the following Customer Success and Renewals processes: subscription management, customer success management, renewals, amendments.
+ 5+ years in a people management position with demonstrated success in team development
+ Expert understanding of Gainsight capabilities, tools, and best practices, as well as production support and maintenance.
+ Experience in agile development practices
+ Proven track record of delivering complex software projects on time and within budget.
+ Understanding of cloud technologies and DevOps principles.
+ End to End experience with vendor products, system integration, and data migration projects.
**Preferred Qualifications:**
+ Strong organizational and problem-solving skills, eagerness to learn and attention to detail.
+ Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.
+ Ability to influence and manage changing priorities and address issues quickly and professionally
+ Experience with any of the following systems: Salesforce, DocuSign, Qualtrics,
+ Experience with foundational data, such as Accounts and Contacts
+ Gainsight or similar CS tools certification
+ Familiarity with ServiceNow or a similar ITSM tool
+ Familiarity with CI/CD pipelines and test automation tools.
+ Commitment to continuous learning and professional development
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work.

With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched.

It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.

Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
UKG participates in E-Verify.

View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .
The pay range for this position is $142,100 to $204,200, however, base pay offered may vary depending on skills, experience, job-related knowledge and location.

This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws.

This policy governs all matters related to recruitment, advertising, and initial selection of employment.

It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Required Skill Profession

Other General